Returns / Refunds Policy

Cinemattag LX Refund Policy

Thanks for purchasing our products at operated by Cinemattag Productions Ltd, trading as Cinemattag LX.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase, this excludes custom made items which are non-returnable. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

We will refund the total you paid, including standard postage (express delivery including next day and timed delivery options will not be refunded if they were delivered ontime), however you are responsible for return postage costs.

If anything is unclear or you have more questions feel free to contact our customer support team.