Delivery
All of our delivery options use tracked delivery services from Royal Mail and Parcelforce.
Our Standard Delivery service will normally arrive within 1-2 working days (Monday - Friday) from dispatch via Royal Mail or Parcelforce. Economy Delivery will normally arrive within 2-3 working days (Monday - Friday) from dispatch.
Express Delivery will normally arrive the next working day (Monday - Friday) from dispatch via Parcelforce.
Orders must be received by 14:00 to be dispatched the same working day, this applies to in-stock items only. We may be able to dispatch orders after this time but please call to confirm before ordering, otherwise they will be dispatched the next working day.
Any orders received after 14:00 on a Friday will be dispatched on the following Monday (except Bank Holidays).
Items not in-stock will be placed on backorder and shipped as soon as possible, we will advise of a lead time if this is the case.
Assembled cables are not considered in-stock and will take between 1 and 3 working days to assemble depending on quantity and current workload. If your requirements are urgent please get in touch and we can advise on lead time before dispatch.
DELIVERY RATES:
Orders under £75.00 inc VAT:
Economy Delivery | 2-3 Working Days = £3.50 inc VAT
Standard Delivery | 1-2 Working Days = £4.50 inc VAT
Express Delivery | Next Working Day = £12.00 inc VAT
Express Delivery | Before 12:00 AM Next Working Day = £15.00 inc VAT
Express Delivery | Before 10:00 AM Next Working Day = £21.00 inc VAT
Express Delivery | Before 12:00 AM Saturday = £30.00 inc VAT
Orders over £75.00 inc VAT:
Standard Delivery | 1-2 Working Days = FREE
Express Delivery | Next Working Day = £7.50 inc VAT
Express Delivery | Before 12:00 AM Next Working Day = £10.50 inc VAT
Express Delivery | Before 10:00 AM Next Working Day = £16.50 inc VAT
Express Delivery | Before 12:00 AM Saturday = £25.50 inc VAT
Orders over £150.00 inc VAT:
Standard Delivery | 1-2 Working Days = FREE
Express Delivery | Next Working Day = £3.00 inc VAT
Express Delivery | Before 12:00 AM Next Working Day = £6.00 inc VAT
Express Delivery | Before 10:00 AM Next Working Day = £12.00 inc VAT
Express Delivery | Before 12:00 AM Saturday = £21.00 inc VAT
DELIVERY TIMES: Working Days are defined as Monday to Friday. Delivery times are estimates only and are based on UK Mainland delivery only. Remote postcodes including but not limited to Isle of Wight, Highlands and Islands, and Northern Island may experience 1-2 working day longer delivery times.
EXPRESS DELIVERY: As an event production company, we understand the importance of urgent delivery requirements, and though we can dispatch orders on time our end it's possible something happens between us and you that's beyond our control. In the unfortunate event you experience a problem with your delivery please get in touch and we will do our utmost to rectify the problem as quickly as possible.
All of our Express Delivery services are guaranteed, meaning that in the event that your express delivery does not arrive on time due to a courier related fault, we will happily refund you the difference between the cost paid and our standard delivery cost. However, we are not liable for any consequential losses as a result of delayed deliveries for any reason.
Delivery guarantees apply from the point of dispatch, not from the point of ordering. The guarantee does not mean the delivery will arrive on time no matter the circumstance, merely that you will be reimbursed if the order is not delivered on time.
NON UK MAINLAND DELIVERY: For orders under 20kg there is no extra charge for delivery to Highlands and Islands, Isle of Wight, and Northern Island. However items over 20kg which are sent with Parcelforce will incur additional costs.
By default, our site will not charge the additional cost for this at checkout, we will contact you to advise if this cost applies upon receiving your order.
Approximate costs are below:
Standard Delivery | 2-3 Working Days = £4.50 inc VAT
Express Delivery | 1-2 Working Days = £30.00 inc VAT
HEAVY/BULK ITEMS: Items that cannot be sent by Parcelforce and require pallet delivery are quoted on an individual basis based on an order value sliding scale. Our site will not charge this at checkout by default but items that will likely incur this cost will have a note within their respective product descriptions, we will contact you to advise if this cost applies upon receiving your order. We regret that we cannot dispatch palletised orders the same working day, they are typically dispatched 2-3 working days from ordering, with delivery taking place 2-3 working days after dispatch. Express options available for an additional cost.
Approximate pallet delivery costs are below but are subject to change:
UK Mainland = £75 inc VAT
Highlands and Islands, and Isle of Wight = £135 inc VAT
Northern Ireland = £165 inc VAT
Delivery options and costs are selectable once you have logged into PayPal or entered your address details in the Checkout process.
You should receive an email on dispatch with tracking details for your order, however you can also view this information once it becomes available via our website.
International delivery also available, please enquire for more information.