Delivery
All of our delivery options use tracked services from Royal Mail and Parcelforce.
* Delivery times are estimates only and are not guaranteed. Delivery costs and times are for UK Mainland, for more details on delivery to other areas in the UK please see below. *
Our Standard Delivery service on in-stock items will normally arrive within 2-3 working days (Monday - Friday) from dispatch via Royal Mail Tracked 48 or Parcelforce 48.
Express Delivery on in-stock items will normally arrive the next working day (Monday - Friday) from dispatch via Royal Mail Tracked 24 or Parcelforce 24.
Orders must be received by 12:00 to be dispatched the same working day. We may be able to dispatch orders after this time but please call to confirm before ordering, otherwise they will be dispatched the next working day.
Any orders received after 12:00 on a Friday will be dispatched on the following Monday (except Bank Holidays).
DELIVERY RATES:
Orders under £100.00 inc VAT:
Standard Delivery | 2-3 Working Days = £5.00 inc VAT
Express Delivery | Next Working Day = £9.00 inc VAT
Express Delivery | AM Next Working Day = £13.00 inc VAT
Express Delivery | AM Saturday = £28.00 inc VAT
Orders over £100.00 inc VAT:
Standard Delivery | 2-3 Working Days = FREE
Express Delivery | Next Working Day = £5.00 inc VAT
Express Delivery | AM Next Working Day = £9.00 inc VAT
Express Delivery | AM Saturday = £24.00 inc VAT
* Delivery costs and times are for UK Mainland, for more details on delivery to other areas in the UK please see below. *
Deliveries to Northern Ireland and Isle of Man incur additional cost for larger items that cannot be sent with Royal Mail. By default, our site will charge the additional cost for this at checkout, however if the order is able to be sent with Royal Mail (small parcel under 2kg) then we will refund the difference between our standard delivery cost.
Heavy/bulk items that require pallet delivery will incur an additional £36.00 inc VAT charge and are normally delivered within 2-3 working days from dispatch. We regret that we cannot dispatch palletised orders the same working day, they are typically dispatched 1-2 working days from ordering.
Delivery options and costs are selectable once you have logged into PayPal or entered your address details in the Checkout process.
You should receive an email on dispatch with tracking details for your order, however you can also view this information once it becomes available via our website.
International delivery also available, please enquire for more information.
DELIVERY TIMES: Working Days are defined as Monday to Friday. Delivery times are estimates only and are based on UK Mainland delivery only. Remote postcodes including but not limited to Isle of Wight, Highlands and Islands, and Northern Island may experience 1-2 working day longer delivery times.
EXPRESS DELIVERY: As an event production company, we understand the importance of urgent delivery requirements, and though we can dispatch orders on time our end it's possible something happens between us and you that's beyond our control. In the unfortunate event you experience a problem with your delivery please get in touch and we will do our utmost to rectify the problem as quickly as possible.
In the event that your express delivery does not arrive on time due to a courier related fault, we will happily refund you the difference between the cost paid and our standard delivery cost. However, we are not liable for any consequential losses as a result of delayed deliveries for any reason.
NON UK MAINLAND DELIVERY: For orders under 2kg there is no extra charge for delivery to Isle of Wight, Highlands and Islands, and Northern Island. However, orders over 2kg incur additional postage costs which are charged by default at checkout. If your order is under 2kg and can be sent with Royal Mail which incurs no extra cost, we will refund the difference between our standard UK Mainland delivery cost and the price paid. If you would like to confirm costs before ordering, please contact us.